The Nelsonville Utilities Office would like to remind our customers to be prepared for cold temperatures. By following the cold weather tips below, you may help prevent your water lines from freezing.

Before Freezing Weather

• Remove garden hoses from outside faucets. Insulate outside faucets with Styrofoam cover, rags or paper.
• Cover vents around the foundation of your home.
• Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors.
• Know the location of your water shut-off valve and test it regularly. If a pipe breaks, you won’t want to have to find it or, worse, wait for someone to arrive at your place to find it for you. In most single-family homes, the shut-off valve is in the basement or the crawlspace, on a wall facing the street.
• Insulate pipes that may be vulnerable to the cold or have caused problems before. Pipes close to exterior walls or in unheated basements or crawlspaces can be wrapped with pieces of insulation.
• Don’t overlook pipes near windows, which can quickly freeze. For particularly difficult pipes, consult a professional on how to select and apply heat tape.
• For outside water meters, keep the lid to the meter pit closed tightly and let any snow that falls cover it.
• Snow acts as insulation, so don’t disturb it. Be sure the meter box is not broken, missing or out of place.
• Report all broken or missing covers. If you didn’t get your sprinkler system off and drained this year, make sure to check for leaks when you turn on the system next spring.

In Sub-Freezing Weather

• Drip outside faucets 24 hours a day (5 drops per minute). This is not necessary unless temperatures are expected to be 28 degrees or below for at least 4 hours. (Be sure to turn off the faucets after the threat of freezing weather.)
• Open cabinet doors under sinks adjacent to outside walls.
• If you have an attached garage, keep its doors shut. Occasionally, plumbing is routed through this unheated space, leaving it vulnerable to winter’s worst.
• In sustained sub-freezing weather, let water drip slowly from inside faucets.
• Take extra precautions to protect pipes that have frozen in the past.

 If You Are Not Going To Be Home

• Shut water off at the property owner’s cut-off valve.
• Drain all outside water faucets if your house will be unoccupied for several days (leave outside faucets open).
• Or leave the home heating system on at a low setting.
• Open cabinet doors under sinks adjacent to outside walls.
• Keep your thermostat set above 55 degrees when leaving your house or business for several days.

If your pipes freeze

• Shut off the water immediately. Don’t attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints.
• Do not turn off water at the meter. Once you open the meter pit, the water meter will freeze instantly when it comes in contact with air. If you need the meter turned off, contact the utilities office to have a city worker turn off the meter. If after hours call 740-753-2151, someone will be out to assist you, normal after hour fee of $150.00 after hour fee will be applied to your account.
• Apply heat to the frozen pipe by warming the air around it, or by applying heat directly to a pipe. You can use a hair dryer, space heater, or hot water. Be sure not to leave space heaters unattended and avoid the use of kerosene heaters or open flames. Always be careful of the potential for electric shock in and around standing water.
• Remember: When thawing things, slower is better. Pipes warmed too fast may break anyway. Once the pipes have thawed, turn the water back on slowly and check for cracks and leaks. Renters and tenants may be responsible for personal property damage caused by broken water pipes during severe weather conditions. Residents should contact property management/landlord or maintenance personnel to locate property owner’s cut-off valve and find ways to avoid pipe breakage during a freeze.

The City of Nelsonville and Athens Hocking Recycling and Refuse Center are operating on a two-day delay for trash and recycling pickup, but now we are concerned about snow predicted for the region Friday night, so we are going to run Nelsonville’s Tuesday and Wednesday routes together tomorrow, Thursday, January 9th, and Thursday’s route on Friday. We appreciate everyone’s patience. We are doing our best to get everyone and get caught up with some very challenging road and parking lot conditions.

The City of Nelsonville is happy to offer a two-tier water loss abatement program again this year to help customers in a water leak emergency. Up to $500.00 in water leak coverage for a $30.00 annual fee, or up to $1,000.00 in water leak coverage for a $50.00 annual fee.

The Nelsonville Water Loss Abatement Program allows customers in good standing (i.e., current on all bills and charges), who have enrolled and paid the annual fee, to receive credit on their water bills for water loss, due to leaks, that occur on the customer side of the meter.

The annual fee per account is due in the office before a policy can begin. The abatement policy will be in effect for a water loss due to a leak occurring during the following 12 months.

This program applies only to the account holder (the name on the account) of a residential 5/8″-1″   meter set.

New customers can sign up for the policy at a prorated rate and coverage. New owner/tenants will be prorated to calculate the fee required and the maximum coverage. The fees are non-transferrable, and no refunds will be generated upon finalizing an account.

Landowners may sign-up for the abatement program for rental properties. The coverage would be for each water tap and would follow the same requirements and policies.

All costs for repairs remain the responsibility of the Owner/Account Holder.

The customer is required to notify the utility office when a water leak is discovered and when repairs are completed. Credit cannot be used to cover the cost of filling a pool. The district retains the right to require proof of repairs such as receipts.

If you would like to enroll in the Nelsonville Utility Department Abatement Program, please sign the form below and return to our office with your non-refundable annual fee as soon as possible. If you have any questions, please contact our office 740-753-2151.

The City of Nelsonville would like to remind everyone what a level 3 snow emergency means. Nelsonville and Athens County are currently experiencing a severe winter storm. The Athens County Sheriff’s Office issued a LEVEL 3 Snow Emergency for Athens County at 11:20 PM, Sunday, January 5, 2025, and is currently still in effect.

So, what does a level 3 snow emergency mean? All roadways are closed to non-emergency personnel. No one should be driving during these conditions unless it is absolutely necessary to travel, or a personal emergency exists. All employees should contact their employer to see if they should report to work. THOSE TRAVELING ON THE ROADS MAY SUBJECT THEMSELVES TO ARREST.

All roadways are closed to non-emergency personnel for the safety of the public, and to allow road crews to remove snow from the roadways unhindered by vehicle traffic. Unless you have an emergency, you should not be driving during a level 3 snow emergency.

Please stay off the roads and let the road crews do their jobs. Thank you and STAY HOME AND STAY SAFE.

The City of Nelsonville announces that all City offices will be closed Monday, January 6, 2025, due to the severe weather.

The Athens County Sheriff’s Office has issued a LEVEL 3 Snow Emergency for Athens County 11:20 PM, Sunday, January 5, 2025.

All roadways are closed to non-emergency personnel. No one should be driving during these conditions unless it is absolutely necessary to travel, or a personal emergency exists. Please use extreme caution if you must travel.

What you can do to help

• Move parked cars from the street
• Stay home and stay safe.
• Be patient as Nelsonville crews clear the snow
• Remove snow and ice from your sidewalk
• In the event of any power outages, go to: https://www.aepohio.com/outages/report/ to report the outage right away.
• DO NOT call 9-1-1 to ask about road and weather conditions. Only use 9-1-1 for emergencies.